The mediator sets the matter down for mediation to be conducted. If the franchise agreement was entered into before 1 January 2015 you may need to consult your Franchise Agreement to determine if any location for the conduct of the mediation has been specified, as:

The Mediator (and thereby the location of the mediation) is usually selected as the State or Territory in which the franchised business is based, in line with Clause 21(2)(b). But note the grandfathering effect of 3(4) and (5):

21 Jurisdiction for settling disputes 
(1)  A franchise agreement may contain a clause that:
       (a)  if a party to the agreement wishes to bring an action or proceedings in relation to a dispute under the agreement, requires the party to bring the action or proceedings in a State or Territory in which the franchised business is based; or
       (b)  if a party to the agreement wishes to refer a dispute under the agreement to mediation, requires the mediation to be conducted in a State or Territory in which the franchised business is based.
(2)  A franchise agreement must not contain a clause that:
       (a) requires a party to the agreement to bring an action or proceedings in relation to a dispute under the agreement:
              (i)  in any State or Territory outside that in which the franchised business is based; or
              (ii)  in any jurisdiction outside Australia; or
       (b) requires the mediation of a dispute under the agreement to be conducted:
              (i)  in any other State or Territory outside that in which the franchised business is based; or
              (ii)  in any jurisdiction outside Australia.
Note: See subclauses 3(4) and (5).
(3)  If a franchise agreement contains a clause in contravention of subclause (2), the clause is of no effect.
(4)  The provisions of this code mentioned in column 2 of the following table in relation to an item do not apply to a franchise agreement mentioned in column 1 of the item:

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(5) However, subclause (4) ceases to apply in relation to a franchise agreement mentioned in column 1 of the table in that subclause if the agreement is varied or transferred on or after 1 January 2015.

We use video-conferencing to reduce the cost, time and complexity of arranging immediate face to face conferences between parties in different locations and thereby speed up the mediation process.