Privacy Policy

This summary sets out the key points about how the Office of the Franchising Mediation Adviser (OFMA) handles personal information.

We collect, hold, use and disclose personal information to carry out our functions or activities under the Franchising Code of Conduct.

Collection of your personal information
We usually collect personal information (including sensitive information) from you or your authorised representative when we are handling a request for assistance; On-line Enquiries or Requests to Appoint a Mediator to a franchising dispute.

We also collect personal information through our Mediator and Party reporting forms which enable mediators and clients to provide feedback to improve our processes.

When you save or submit a form using our online services, the information is encrypted and stored in a secure third party managed server.

Disclosure
To ensure fairness, we disclose relevant information about the details of your complaint or online application to the respondent and, where relevant, affected third parties.

We automatically give you a copy of  any information you lodge with us so that you have a record of the information you have shared and are able to correct any errors in the recorded information.

We don’t disclose sensitive information about you unless you agree, or would reasonably expect us to.

As well, web traffic information we collect using Google Analytics may be stored overseas.

Complaints
You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.