We fully administer your dispute to ensure a speedy process to resolution:

  • We will assist you to format and send your Notice of Dispute
  • Send any of your documents to all relevant parties
  • Refer the dispute to a qualified and experienced ADR practitioner
  • Prepare our standard ADR process agreement ready for authorisation
  • Enable meetings by Virtual Attendance Technology as permitted by the Franchising Code
  • Manage the conduct of the ADR process of conciliation or mediation
  • Survey parties over their satisfaction with the ADR process when it is concluded